Dịch vụ khách hàng
Privacy Policy
1. Introduction
Your privacy is important to us at KATA VINA Co., Limited. We may collect information from you when you use our site, product, and services (in regard to KATA products, apps, and services provided through () under KATA VINA Co., Ltd., collectively, “KATA products and services”). So we’ve developed a Privacy Policy that covers how we collect, use, store and disclose your information, as well as how your information is accessed, updated, controlled, and protected.
Please take a moment to familiarize yourself with this Privacy Policy as it directly concerns the KATA products and services that you are using. It may help you make appropriate choices under its guidance. We try to be brief and concise and provide further references, if any, to help you better understand the technical parts.
By using or continuing to use our service, you understand and agree that we are to collect, use, store and share your information in accordance with this “Privacy Policy”.
If there are any questions regarding this “Privacy Policy”, you may contact us through () or ().
Please take a moment to familiarize yourself with this Privacy Policy as it directly concerns the KATA products and services that you are using. It may help you make appropriate choices under its guidance. We try to be brief and concise and provide further references, if any, to help you better understand the technical parts.
By using or continuing to use our service, you understand and agree that we are to collect, use, store and share your information in accordance with this “Privacy Policy”.
If there are any questions regarding this “Privacy Policy”, you may contact us through () or ().
2. Information that we collect
You may be asked to provide your personal information anytime you are in contact with KATA. You are not required to provide the personal information that we have requested, but, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.
1) Information you give us
When you create a KATA ID, purchase our product, or use our service, you will have to provide or enter a variety of information, such as your name, mailing address, order number, phone number, email address, contact preferences, feedback, or any other information you provide, the information you share with a third party via our service, or information you save when using our service.
2) Information on your device or SIM card
Device-or-SIM-specific information: information about your device, such as IMEI, IMSI, MAC address, version of mobile terminal, device manufacturer, model, and network operator.
3) Information we collect
We collect information about the services that you use and how you use them. This information includes:
A. Log data: When you use our services, we automatically collect and store certain information in server logs through cookies, web beacons, or similar technologies. This includes:
i. Device or software information, such as the configuration information of your mobile device, web browser, or app you use to access our service, your IP address, version of your mobile device, and the unique device identifier.
ii. Details of how you used our service, such as your search queries, the URLs of your social media pages, and other information and details required for accessing our service.
iii. The information about the app and other software you use.
iv. Communication made via our service, such as your phone number, time and date of calls, and duration of calls.
v. The information (metadata) associated with the content you share via our service, including the date, time, or location of the photos and videos you shared on our platform.
B. Location information: When you use KATA services, we may collect and process information about your actual location. This includes:
i. The location information collected via GPS or WiFi when you use a mobile device to access our service.
ii. The real-time location information provided by you or other users, such as the location information in your account, the current or previous location information shown on your shares, the location tags of the photos you share.
iii. You can disable location collection by turning off the location positioning on your mobile device.
A. Log data: When you use our services, we automatically collect and store certain information in server logs through cookies, web beacons, or similar technologies. This includes:
i. Device or software information, such as the configuration information of your mobile device, web browser, or app you use to access our service, your IP address, version of your mobile device, and the unique device identifier.
ii. Details of how you used our service, such as your search queries, the URLs of your social media pages, and other information and details required for accessing our service.
iii. The information about the app and other software you use.
iv. Communication made via our service, such as your phone number, time and date of calls, and duration of calls.
v. The information (metadata) associated with the content you share via our service, including the date, time, or location of the photos and videos you shared on our platform.
B. Location information: When you use KATA services, we may collect and process information about your actual location. This includes:
i. The location information collected via GPS or WiFi when you use a mobile device to access our service.
ii. The real-time location information provided by you or other users, such as the location information in your account, the current or previous location information shown on your shares, the location tags of the photos you share.
iii. You can disable location collection by turning off the location positioning on your mobile device.
3. How we use your personal information
We use the information we collect from all of our services for the below purposes:
- To provide and improve our service for you.
- To verify identity, assist with identification of users, and determine appropriate services to guarantee the safety of our products and services.
- To help us create, develop, operate, deliver, and improve our products and services.
- To provide personalized content and information to you and others, such as language preference, location service, and personalized help and instruction.
- To help target, personalize and deliver online advertising that is tailored to your interests.
- To monitor metrics such as the total number of visitors, traffic and demographic patterns.
- To verify, manage, or upgrade our software system.
- To invite you to participate in our product and service survey.
- To promote our products, such as lucky draws or Facebook events.
- To process transactions, including customer support and replacement. Your order number will be used for cross-checking with our partners on package delivery. Delivery information, including name, address, phone number, email address, and Zip code is used for package tracking.
- To access other features of your device. Our App may access some functions of your other apps on your device, including your contacts’ information, SMS, WiFi status, and related featured. Such information is used to allow the related apps to run on your device and interact with KATA.
We may combine the personal and other information we receive from one source with information we receive from other sources. For example, we may combine personal information collected through our websites with other information that we collect about you in other contexts - such as our communications with you via email or phone, or your customer service records. We also may combine your personal information with information that we obtain from third parties. We will treat as personal information any information combined with personal information. And we will protect it in accordance with this Policy.
4. How to access and control your information
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We may require ID verification before you access, update, correct, and delete your information to make sure your account is safe and secure.
You are entitled to access and/or correct any information we have of you. Each time you update your information, we will request an ID verification beforehand to verify your identity. Once we have sufficient proof of your identity, we will act upon your request within an appropriate timeframe. Generally, we provide such services free of charge but reserve the right to charge for some requested data.
You are entitled to access and/or correct any information we have of you. Each time you update your information, we will request an ID verification beforehand to verify your identity. Once we have sufficient proof of your identity, we will act upon your request within an appropriate timeframe. Generally, we provide such services free of charge but reserve the right to charge for some requested data.
5. Sharing your information
We will not rent or sell your information to third parties outside KATA VINA Co., Ltd. without your consent, except as noted in this Policy.
We may share your information with businesses that are legally part of the same group of companies that KATA is part of, our partners, third-party service providers, contractors, and agents (i.e. communication provider for email push notifications and popups, map service provider for location service) for the purposes below:
We may share your information with businesses that are legally part of the same group of companies that KATA is part of, our partners, third-party service providers, contractors, and agents (i.e. communication provider for email push notifications and popups, map service provider for location service) for the purposes below:
- To deliver our service.
- To attain the purposes described in the “How to use your personal information” section.
- To fulfill the duties and exercise the rights under our User Agreement or Privacy Policy.
The use of any applications employed by third parties and affiliates is subject to this Privacy Policy.
As our business expands, we and our affiliates are liable to merger, procurement, assets transfer or similar transactions, your information may be transferred through such transactions. We will notify you about such changes in advance.
We or our affiliates may reserve, store, or disclose your personal information:
As our business expands, we and our affiliates are liable to merger, procurement, assets transfer or similar transactions, your information may be transferred through such transactions. We will notify you about such changes in advance.
We or our affiliates may reserve, store, or disclose your personal information:
- If we are required to do so by law or legal process.
- When required by governmental orders.
- When we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.
6. Information security
We will retain your personal information for the period necessary to fulfill the purposes outlined in this “Privacy Policy” unless a longer retention period is required or permitted by law. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we employ physical, technical, and administrative measures to safeguard the information we collect.
KATA protects your personal information during transit using encryption such as Secure Sockets Layer (SSL). When your personal data is stored by KATA, we use computer systems with limited access housed in facilities using physical security measures. However, no method of transmission over the Internet, and no means of electronic or physical storage, is absolutely secure, and thus we cannot ensure or warrant the security of that information.
KATA protects your personal information during transit using encryption such as Secure Sockets Layer (SSL). When your personal data is stored by KATA, we use computer systems with limited access housed in facilities using physical security measures. However, no method of transmission over the Internet, and no means of electronic or physical storage, is absolutely secure, and thus we cannot ensure or warrant the security of that information.
7. The sensitive information you share
“Sensitive information” is a sub-set of personal information and is given a higher level of protection due to its special nature, including racial, ethnic origin, health, and medical information. Please note such information if provided, uploaded, or shared on our service (such as the photos on your social media) might disclose sensitive information. Please treat with discreet as to whether disclose the sensitive information on our service.
You agree to handle your sensitive information as described under this “Privacy Policy”.
You agree to handle your sensitive information as described under this “Privacy Policy”.
8. How do we collect information
We and our third-party partner may collect information through the below approaches:
- Cookie and other technologies (only available for browsing () and the websites of KATA VINA Co., Ltd.). Our websites, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our websites people have visited, facilitate and measure the effectiveness of advertisements and web searches.
- Log files: As is true of most Internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data. We will not consolidate the data automatically acquired into the information we collect from you.
- Advertising: Our third-party service supplier may use our website for advertising and marketing. It may use cookies or similar technology to collect your information in order to provide personalized ads based on your preferences.
- Mobile analytics: In certain mobile apps, we use mobile analytics services to better learn the functionalities of our app on your mobile phone. These location analytics services provide aggregate insights about the events, accumulative total uses, performance data, and app crashes of your app. We will not link the information obtained from analytics to the information in your app.
- Local storage - HTML5/Flash: We use local shared objects (LSO), such as HTML5 and Flash to store content and preferences. Our third-party marketing or advertising partner will also collect and store the related information through HTML5 or Flash cookies based on your online behavior. HTML local storage objects can be deleted via the administration tools of your browser.
Our product and service may contain the cookies and web beacon planted by a third party or other advertising partners. These cookies and web beacons may collect the non-personal information related to you which will be used to analyze how to improve, target, and evaluate its advertising. The collection and use of such information through the cookies and web beacons of the third party is not bound by this “Privacy Policy”. We are not held accountable for the cookies and web beacon of a third party.
You can disable or manage the cookies or web beacon through your web browser. But please note, if you disable cookies or web beacons, you may be closed to a wholesome service experience and some related services. Meanwhile, the advertisements you receive will not be cut back but of lower relevance. Our website possesses some social media functions, including Facebook Like button and components, i.e. “share” button or interaction programs on the local website. These functions may collect your IP address and the browsing webpage on your website, and be used to set up the cookies for backing up normal operations. Social media functions and tools may be managed by a third party or directly on our website, which are under the jurisdiction of the function provider.
You can disable or manage the cookies or web beacon through your web browser. But please note, if you disable cookies or web beacons, you may be closed to a wholesome service experience and some related services. Meanwhile, the advertisements you receive will not be cut back but of lower relevance. Our website possesses some social media functions, including Facebook Like button and components, i.e. “share” button or interaction programs on the local website. These functions may collect your IP address and the browsing webpage on your website, and be used to set up the cookies for backing up normal operations. Social media functions and tools may be managed by a third party or directly on our website, which are under the jurisdiction of the function provider.
9. Applicable exceptions
KATA products and services may include or link to third-party social media or other services (including websites).
The information or content you share on our service, or the service you accessed to our website through a third-party platform. These functions may collect your related information (including your log information) and may install cookies on your PC to make sure the above functions are performed normally.
We provide weblinks through an ad or our service so that you can access the service and website of a third party.
The third-party social media or service may be operated by the third party or KATA. Your use of the third party social media and its service (including any personal information provided to the third party) is subject to the service terms and privacy policies of the third party (other than the General Terms of Service or this Privacy Policy). This Privacy Policy is only applicable to the information we collect other than the service and information use rules of a third party. We are not held accountable for any information you provide to a third party.
The information or content you share on our service, or the service you accessed to our website through a third-party platform. These functions may collect your related information (including your log information) and may install cookies on your PC to make sure the above functions are performed normally.
We provide weblinks through an ad or our service so that you can access the service and website of a third party.
The third-party social media or service may be operated by the third party or KATA. Your use of the third party social media and its service (including any personal information provided to the third party) is subject to the service terms and privacy policies of the third party (other than the General Terms of Service or this Privacy Policy). This Privacy Policy is only applicable to the information we collect other than the service and information use rules of a third party. We are not held accountable for any information you provide to a third party.
10. Children’s Privacy
We encourage parents and guardians of minors to instruct on their children’s use of our services. We recommend their parents or guardians read this “Privacy Policy” and suggest minors seek parental or guardian consent and guidance before submitting information.
11. Applicable Scope
Except for some special services, all the services we provide are subject to this privacy policy, while the special services are subject to a special privacy policy. We will elaborate on how to use your information for the special services under the frame of a special privacy policy. Please note the special privacy policy is a part of this “Privacy Policy”. In case there is any inconsistency between the special policy and this policy, the special privacy policy prevails.
The terms used in this Privacy Policy have the same connotation as the definitions in “KATA VINA Service Agreement” unless otherwise stated.
Please note, the Privacy Policy does not apply to situations as below:
The information collected by a third party (including any third party website) through our service. The information collected by a company or institution through our advertisement service.
The terms used in this Privacy Policy have the same connotation as the definitions in “KATA VINA Service Agreement” unless otherwise stated.
Please note, the Privacy Policy does not apply to situations as below:
The information collected by a third party (including any third party website) through our service. The information collected by a company or institution through our advertisement service.
12. Changes
Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.
KATA Factory: Số 10-14/102 Kim Giang, Hoàng Mai, Hà Nội
OFFICE HN: 3F G5 FiveStar Building, Số 2 Kim Giang, Thanh Xuân, Hà Nội
OFFICE HCM: A21 Cao Thị Chính, Q7, TP HCM
MANUFACTURER: KCN Phố Nối A, H. Văn Lâm, T. Hưng Yên
Email: support@katavina.com
Tel: +84 2432077799 EXT 100
Hotline: 0353697777 | 0934549998
OFFICE HN: 3F G5 FiveStar Building, Số 2 Kim Giang, Thanh Xuân, Hà Nội
OFFICE HCM: A21 Cao Thị Chính, Q7, TP HCM
MANUFACTURER: KCN Phố Nối A, H. Văn Lâm, T. Hưng Yên
Email: support@katavina.com
Tel: +84 2432077799 EXT 100
Hotline: 0353697777 | 0934549998
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